General terms and conditions of sale
« Tissages d’Art de Lys » simplified stock company with a capital of 540 585 euros, the head off is located at 38 street Chanzy, 59390 Lys lez Lannoy, registered to the commercial register of Roubaix-Tourcoing, with the number 523 303 642. After called “Tissages d’Art de Lys”
Every physical person visiting or/and performing a purchase via the website www.artdelys.com. After called “internet user”
Present conditions aim to identify the modality of remotely selling between artdelys.com and the internet user, from the order to the payment and until the delivery. The conditions set up every necessary step from the order awarding and ensure the order following between the contractual parties.
The order involves the irrevocable membership to the general conditions of selling. These general conditions of selling can be the subject of modification, the applicable conditions are those in effect on www.artdelys.com to the awarding date of the internet user’s order.
The internet user declares:
Having the capacity to conclude the present contract, that means having the legal majority and not to be under guardianship or curatorship.
The products offered for sale by Artdelys.com are them proposed on the website www.artdelys.com, from the consultation of the day by the internet user.
The products are offered for sale in the stocks limit available
The products offered for sale are descripted with the most exactitude. However, if mistakes or omissions occur in this presentation, the “Tissages d’Art de Lys” responsibility, could not be engaged. The photography and text illustrating the products only have an indicative value and not come in the contractual field.
The princes are presented in euros (€) VAT included and excluding the delivery charges which stay to the internet user charge, except a special mention or condition. Also, for taxes and customs duty the internet user has to pay.
The indicated prices consider the VAT at the day of the order. If the VAT rate were to be changed, these changes could be passed on the product prices, without the internet user being informed in advance.
“Tissages d’Art de Lys” keeps the right to modify its prices at any time. The products will be invoiced with the actual prices at the moment of the registering order.
For the customers wishing to be delivered outside Europe, the prices are excl. VAT (without French TVA) and it is the customers responsibility to pay the VAT of the country of delivery, also other taxes and customs duties.
Any order implies express and irrevocable acceptance of prices and products description available for sale
The internet user declares having read and irrevocably accepted these general conditions of sale before placed his order. Validation of the order means acceptance of the general conditions of sale.
In order to allow the internet user to go back on his order before definitively validating it, “Tissages d’Art de Lys” has created validation and acceptance screen. The order will only be definitively registered after the last validation of the order payment (by credit card, bank transfer, cheque or Paypal). From the last acceptance click, the order is considered as irrevocable. As of the order registering, an e-mail is sent to the internet user. This e-mail confirms that the customer’s order is considered by “Tissages d’Art de Lys”, and that the product is available.
The payment can be made online by credit card, bank transfer, cheque or Paypal. The product invoice will be inserted in the package containing the product ordered or will be available on the customer account of the website www.artdelys.com. For the « gift » orders, the invoice will be sent directly at the billing address or will be available on the customer account of the website www.artdelys.com.
- Online payment by credit card and Paypal :
o Credit card accepted are visa and mastercard
o The bank account is only debited for the products ordered.
- Payment by cheque: In case of payment by cheque, it must be sent by a bank domiciled in France. The cheque made out to “Tissages d’Art de Lys” must be receive within 10 working days of the order validation at the following address:
Art of Lily Weaving
34 rue Chanzy
59390 Lys Lez Lannoy (France)
The order is not validated until our bank has confirmed that the cheque has been cashed.
Fight against the credit card fraud
The information relating to the order is subject to automated processing. All credit card payments are made on a secure site guaranteed by the CIC Group. All credit card payments are made on a secure website guaranteed by the CIC Group.
« Tissages d’Art de Lys » will be free to verify the personal data provided by the customer and to adopt the measures deemed necessary (asking for receipt or cancellation the order) so that the person whose bank account is debited is indeed the one who placed the order, to avoid any fraudulent use of credit card numbers.
Deliveries to a postal box, cyber-coffee or any other indirect address will be systematically refused, as they cannot be verified as valid
In accordance with the French Data Protection Act of 6 January 1978, Internet users have the right to access, rectify and oppose all personal data at any time by writing to Fia-Net - Service Informatique et Libertés, 22 rue Drouot 75009 Paris.
In order to ensure the payment security, the website www.artdelys.com uses the CIC Group’s secure payment service; this service include the SSL security standard. The confidential data (16-digit bank card, expiry date and cryptogram) are directly transmitted encrypted to the SIPS server without passing through the physical media of the “Tissages d’Art de Lys” server.
Once the order has been validated, the payment request is routed in real time to the CIC Group’s secure telepayment manager. The latter sends an authorization request to the bank card network. The telepayment manager issues an electronic certificate.
Shipping costs, condition and delivery time
Shipment under 12 working days then delivery within 24-48 hours by Colissimo or deposit at one of our privileged customers, according to the general terms and condition of sale of the Poste, unless otherwise stated (in the case of the unavailable product ou other fortuitous unavailability). Except in cases of major strength, the delivery time indicated are those generally practiced as “Tissages d’Art de Lys” manusfactures to order in its workshops in France. It is possible that the delivery time is exceptionnaly be 3-4 weeks. The “Tissages d’Art de Lys » responsability cannot be engaged in case of late delivery, for any reason, therefore no claim for compensation can be made by the internet user to “Tissages d’Art de Lys
The Art de Lys weaving keeps the right to choose the carrier and guarantees the correct transit of the products
The internet user must verify the condition of the packaging and the conformity of the product delivered and to make any reservations on the carrier's delivery note if necessary.
In case of payment by cheque, the order will be processed, once the cheque has been cashed
Deliveries in metropolitan France are made by Colissimo express with a tracking of the package with number and parcel delivery against a signature.
Deliveries to French overseas department and territories (OM1 and OM2) are made by Colissimo with tracking of the package with numbers.
Deliveries in the European countries and other countries are made by the one the most adapted according to Tissage Art de Lys with a tracking of the package with number and parcel delivery against signature.
The customer must pay taxes and customs charges for the international orders. For more information please visit the customs website.
In case of guaranteed delivery for a specific date, only the receipt of payment serves as validation of the order. All payments by cheque or bank transfer will be considered as “checked” only upon validation of the payment and not on the date of the order.
Product information and instruction for use
The information, and instruction for use, practical advices concerning the manufactured and distributed product by “Tissages d’Art de Lys” SAS, provided on the website or by e-mail, in response to a question sent electronically by an internet user, are for information purposes only.
Return and exchange
The internet user has a period of 30 working days to exchange an item or 15 working days to return an item and be reimbursed (from the date of receipt of the order)
After this period, the products delivered are deemed to be in conformity and accepted by the internet customer and “Tissages d’Art de Lys” keeps the right to refuse the exchange, a credit note or refund
The returned item must not have been used, be in its original packaging and, for returns by post, be accompanied by a copy of the delivery note and the reason for the return.
Return by postal way :
The internet user has the possibility to return an item at the following address:
Tissage d’Art de Lys Internet Sale
34 street Chanzy
59390 Lys lez Lannoy (France)
In the case of an order cancellation and a refund, the return costs are the responsibility of the Internet customer.
In case of exchange, the entire order will be available as a credit note (shipping costs are including for the orders placed in France and in the neigbouring countries).
For a refund Tissage d'Art de Lys will only reimburse the amount of the order (shipping costs excluding)
In the case of an out-of-stock condition for which the company Tissages d'Art de Lys is responsible, the customer will be reimbursed and compensated by a purchase voucher and his shipping costs will be reimbursed if they had not been offered.
Following to the internet user’s choice, the item can be reimbursed : by cheque, bank transfer or credit card, according to the method of payment chosen during the order
The refund will be made within 30 working days maximum.
Protection of the personal data
The personal information collected in the context of distance selling is compulsory, this information being necessary for the processing and delivery of orders and for the preparation of invoices.
We take the utmost care to protect your privacy.
We have set up an electronic file which records certain personal data relating to our customers in compliance with the legislation on the protection of personal data.
When you place your first order in our Online Shop or with Customer Service, this database will be enriched with information about you, which will first enable us to honor your order and then, subsequently, to better meet your expectations and facilitate the assistance services provided by Customer Service.
This information is strictly confidential and is intended only for “Tissages d'Art de Lys” SAS and Art de Lys SAS and its subsidiaries.
In accordance with law n°78-17 of 6 January 1978 relating to information technology, files and liberties, the processing of personal information collected on the www.artdelys.com website has been declared to theNational Commission for Information Technology and Civil Liberties. Internet users have the right to access, modify, correct and delete data concerning them. To exercise this right, the Internet User must send an email to the customer service department of Les “Tissages d'Art de Lys” at the following address: [email protected] or a letter to the following address:
Tissages d'Art de Lys
34 rue Chanzy
59390 Lys lez Lannoy (France)
All the elements of the “Tissages d'Art de Lys” website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of the company “Tissages d'Art de Lys”.
The user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the home page of the “Tissages d'Art de Lys” site must request authorization from the company “Tissages d'Art de Lys”. In this case it will not be an implicit agreement of affiliation.
On the other hand, any hypertext link to the “Tissages d'Art de Lys” site using, in particular, the technique of framing, deep-linking, in-line linking, or any other deep-linking technique is in any case strictly forbidden. In all cases, any link, even tacitly authorised, must be removed on simple request from the company “Tissagesd'Art de Lys”.
The “Art de Lys” brand, as well as all the figurative or nonfigurative brands and more generally all the other brands, illustrations, images and logotypes appearing on the Art de Lys products, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of the company “Tissages d'Art de Lys”.
Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever is strictly forbidden.
The same applies to any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. These latter provisions also apply to all copyrights, designs and models, and patents reproduced on the site.
The use of all or part of our Online Shop, by downloading, reproducing, transmitting or representing it for purposes other than for personal and private use for non-commercial purposes is prohibited.
The company “Tissages d'Art de Lys” has for all the stages of access to the site, the order process, delivery or subsequent services, only an obligation of means. Les “Tissages d'Art de Lys” cannot be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a break in the service, external intrusion or the presence of computer viruses or any fact qualified as force majeure, in accordance with jurisprudence.
Furthermore, “Tissages d'Art de Lys” disclaims liability for any failure to fulfil its contractual obligations in the event of force majeure or fortuitous event, including, without this list being exhaustive, internal or external strike, fire, catastrophe, internal or external breakdown, and in general any event that does not allow the proper execution of orders.
In the event that one of the clauses of this contract is null and void due to a change in legislation, regulations or a court decision, this shall in no way affect the validity and compliance with these general terms and conditions of sale.
The present conditions apply for the entire duration of the services offered online by Les “Tissages d'Art de Lys”.
Applicable law - Disputes
These general terms and conditions of sale are subject to French law. The competent court in the event of a dispute shall be that of the defendant's domicile or, at the defendant's choice, the actual place of delivery.
In the event of a dispute arising from the present contractual relationship, the Internet user and “Tissages d'Art de Lys” undertake before any legal action to seek an amicable solution.