Delivery

Shipment within 12 working days then delivery within 24-48 hours by Colissimo or deposit at one of our privileged customers, according to the general conditions of sale of the Post Office, except contrary mention (fortuitous unavailability). Except in cases of force majeure, the delivery times indicated are the times generally used, Tissage Art de Lys manufacturing to order in its workshops in France, it is possible that the delay is exceptionally 3/4 weeks. The responsibility of Tissage d'Art de Lys could not be committed in the event of delay of delivery, and this for some cause that it is, consequently no request for compensation could be claimed by the Net surfer with Tissage d'Art de Lys.

Tissage Art de Lys reserves the right to choose the carrier and guarantees the correct delivery of the products.

The Internet user is required to check the state of the packaging and the conformity of the delivered product, and to make any reservation on the delivery note of the carrier.

In case of payment by cheque, the order will be processed once the cheque has been cashed.

Deliveries to European countries are made by the GLS service with parcel tracking.
Deliveries to other countries in the world are made by UPS with tracking.
Deliveries in metropolitan France are made by the colissimo express service with parcel tracking.
Deliveries to French overseas departments and territories (OM1 and OM2) are made by the colissimo service with parcel tracking.

Taxes and customs fees are charged to the customer for international orders. For more information, please consult the customs website.

In the case of guaranteed delivery by a specific date, only the receipt of payment will validate the order. All payments by cheque or transfer will be considered as "validated" only upon validation of the payment and not on the date of the order.

Returns and exchanges

The user has a period of 30 working days to exchange an article or 15 working days to return an article and be reimbursed (from the date of receipt of the order).

After this period, the products delivered are considered to be in conformity and accepted by the customer, and Tissages d'Art de Lys reserves the right to refuse the exchange, the credit note or the refund.

The returned article must not have been used, be in its original packaging and, for returns by post, accompanied by a copy of the delivery note and the reason for the return.

Return by post:

The user has the possibility of returning an article to the following address

Tissages d'Art de Lys
Internet Sales
34 rue Chanzy

59390 Lys lez Lannoy (France)

In the case of an order cancellation and a refund, the return costs are at the charge of the customer.